Dell India — manufacturing defect in laptop purchased. no proper response from service team for a product under warranty.

Address:

Chennai, Tamil Nadu, 606001

I bought dell inspiron 5558 laptop 7 months back and the product is still under warranty. The right end corner of laptop near to screen is popped open on its own. I have seen the similar complaints at en. Community. Dell.com. I do not understand how a lap top be made of such low quality when sold for more than 50k. I understand physical damage is not covered under warranty but it should not be used as better reason to tell customers and charge us so much. This damage wasnt created by us due to mishandling but by manufacturing defect of company itself. We contacted service centre both physically and through phone but of no use. They do not have any clue on how to proceed with issues and every time has one ready response, "we have registered your complaint" but of no use. This is very frustrating when we use our saved money to buy lap top for study purpose and it end up like this.