[Resolved] Dell India — Money deducted but order not placed , no refund and I don't got my laptop

Bhanupriya.L

Jul 7, 2021

Address:

dell office kalyan east

I placed order in dell sales office on 16th june 2021, money was deducted on the spot from gpay even its showing from bank side that the money is deducted and company has received it. But the company, sales person and other people who are dealing are least bother. I dint received any mail from dell company. Neither i got any refund amount.I cant buy another laptop as my money is stuck. If i get it back i can buy Laptop . In this pandemic already suffering from finance . Dell company service pathetic in Mumbai ( kalyan east sales department )

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Jul 24, 2021

Complaint marked as Resolved

got my money refund as i have given application in bank so got money which was stuck from 15 days. Very upset with service hope it won't hapen again

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Comments

Dell India

Jul 9, 2021

We regret the inconvenience caused, Bhanupriya. Request you to DM us your contact number on Twitter at @Dell_IN so that we can look into your concern and help you resolve it better.

Bhanupriya.L's [Complaint's author] reply, Jul 9, 2021

Hello, I got my problem resolved . From sales dept they forwarded my complain to head office to some sir through mail.
Once i receive my laptop i will remove complain from here . Thanks for replying.