I bought a laptop on 28 june 2020..Service tag no-7KC80Y2.First of all its warranty date was showing incorrect.So i contacted DELL customer care and validated it.Then they said that my info was also incorrect in their database..i contacted again for the same.My laptop has a Scree resolution & Wifi connectivity issue from Day 1..I contacted Dell tech team at least 10 times but my issue was nt resolved.Then an engineer was sent at my place for replacement of some antenna..that didnt work too..my wifi keeps getting disconnected and it doesnt even show in the list for hours.And at the same time my wifi works fine on other devices in my house.Also the graphics of the screen are not clear.Even the engineer who visited my place said that the screen of the laptop has some fault.I have put up a request for the replacement of my laptop and then I was told that replacement is approved and the replacement will take around 50 days..But it has been more than a month.I have nt got any update on that.Whenever I contact Dell whatsapp support they tell me its under progress and now when Iagain called them they said your info in our database is incorrect.they again asked for all valid docs to update info again but still when I contacted today for update on replacement they again said info incorrect.I have been in constant touch with Dell support team through Whatspp feature but no getting any resolution of my problem .They are just neglecting it for months now.I also sent an email to Dell about 1 week before but still not received any response from them.
Kindly look into the concern ASAP as I am fed up now.My office work is getting hampered.I am attaching all the required documents for the same.I am paying laptop emi but not able to use it properly.
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