Dell India — No proper response on quote for battery from 2 months

I have an issue with the battery for my Dell lapto E7470 with service tag 9NVQ0G2. I have been contacting Dell India Technical support for about 2 months and everytime I stay on the call for 1:30 to 2:00 hours. My call will be transferred around 6-7 times everytime but not able to get in touch with a correct person/department who can address the issue. Everytime they ask for Service tag and all other details but the issue is never resolved. I was told I will get the Quote for battery and dispactch number provided ([protected]) but this is closed without any resolution/notice. I keep calling the team and when I request my call to be escalated to the lead/manager I again get transferred to another representative/executive which again goes in vain. My issue is not yet resolved until today and I don't have any option other than filing a complaint here. Not sure if this will be taken up and responded but giving it a try.