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Dell India — No Refund, Fraud and Harassment

I purchased Dell Vostro 15 3590 Laptop on[protected] online through Mrs. Monica Bhatia, Salesperson of Dell Exclusive Store, Sec-10, faridabad. She ordered the laptop on my behalf from my credit card . I received the invoice from the company in my email inbox. I have been receiving Post-Purchase emails regarding rating and my experience for the laptop which I have not received till now. I called in the store around 50 times but the employee does not pick my call. Mrs. Monica Bhatia has made me come to the store which took 1 hour time and I had been there for around 15 times. I have sent emails to Customer care team but the issue has not been resolved. Whenever I ask for refund, they say they are working and I need to wait. It's been three months since I am waiting for my refund. The laptop is received by them as she asked me on confrence call to tell the delivery guy on[protected] to deliver it to her. I have been charged for the laptop which I have not been received. I wanted to return the laptop, so she said, she would receive it from delivery guy and return it to the company. I am afraid to say Mr. Anubhav who is the Area Manager of Dell International Services, Gurgaon is also a part of this fraud. They have never returned the laptop to the company and hence I have never received my refund.
Model Name- Dell Vostro 15 3590
Internet Receipt Number- In[protected]
Order Number[protected]
Purchase Date[protected]
Delivered Date[protected]
Customer Number[protected]
Invoice Number- [protected]
Invoice Date[protected]
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    Dell India
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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