Dell India — No update regarding my laptop

Address:

DivyaSree Greens, Phase-28,Village,, Varthur Hobli, Koramangala, Survey 12/1,12/2A, 100 Feet Rd, Challaghatta, Bengaluru, Karnataka 560071.

I submitted my laptop on August 1st To DivyaSree Greens, Phase-28, Village, , Varthur Hobli, Koramangala, Survey 12/1, 12/2A, 100 Feet Rd, Challaghatta, Bengaluru, Karnataka 560071.

I have also made payments for the parts that needs to be replaced.

I have been following up with the Service Center every now and then they say they don't have idea as to when the parts will be delivered nor can they track it or contact anyone to get the status of the parts.

Dell being such a good company will have such poor communication network was not expected.

When I call the service center they ask me to speak to customer care and vice versa. This has been going on. I am about to leave Dell

My Service Tag Number : 6NYCN63
Model: Vostro 3491
PN: Y4R4J(LCD), Y5J01(Bezel)