Dell India — Order placed online not confirmed even after amount has been paid

Website:

www.dell.com/support/order-status/en-in/order-detail?v=EikKm0Pwpq2pcfML%2BnNLfcK1EnnRgaUUFymkR6wG2An4QiTtVCiWH%2F3zM0RGLEiow4q0Bc7Y7PcWl0BA6iaEWNb8Cg3bdMAlWleQd7D5vJ8%3D&src=oc

Order placed with Customer Name: SOUMYA S
Order placed with Email ID: [protected]@nriol.net
Order placed date: 19th August 2022
IRN Number: IN[protected]
Model name: Latitude 15 3520 Laptop – Best Seller

Although I had received an IRN number on August 19, 2022 indicating the order placed has been received but it has not been confirmed yet. NO further processing has been done. I have not received any information despite making multiple calls and emails to ids: [protected]@dell.com; indiasbonline.[protected]@dell.com and india.[protected]@dell.com;
No one has given me response explaining the delay in order confirmation or if the order will be placed or not; what about the payment made? How long will I have to keep inquiring about the status?
Will the product purchase be made; if yes then when will it be delivered?
It has been a month and 2 days since the process was initiated and not having received any solid response is worrying.