Dell India — ordered laptop neither delivered nor returned the amount.

I have ordered dell inspiron 13 5391 on 24.07.2020 through dell on line web @₹73898/-. The same order was cancelled by the company on 10.08.2020. Even after repeated mails to services, the amount wasn't remitted yet. The issue was taken upto escalation team also, still no positive response from them. The service reference is [protected]. Can anybody sort the issue please.
My customer number is[protected]
My order number is[protected].