Dell India — pathetic after sales service

Address:

560076

Hello,

I have purchased dell inspiron 5570 laptop in the month of february 2018. I have purchased this laptop specifically because it can support upto 32 gb of ram. This laptop has got 2 ram slots and can support 16 gb ram per slot to make it cumulative ram of 32 gb on the machine. I got my laptop with default 8 gb ram. As on their site it says that additional ram can be purchased separately, after a month of receiving my laptop i raised a case for additional 16 gb ddr4 2400 mhz ram chip for my laptop. Now they are saying that this ram is not at all available with them and they have no idea when it will be available.

I have asked them the following questions which they aren't able to answer properly:

1. They are selling laptop which can support upto 32 gb ram and they say that they don't have / keep 16 gb ram and only 8 gb ram is available.

This laptop has 2 ram slots. To make it 32 gb i have to put 16 gb in each slots, they are suggesting to buy 8 gb which doesn't serve my purpose.

My question is that when they are selling laptop which can support 32 gb ram why dont they keep 16 gb ram in stock.

2. When i spoke to them they said that they have received similar feedback from other customers and they are trying to get ram.

I asked them when this product was launched they said it was launched in november 2017.

My question, from last 4-5 months they are trying to get the stock? Why you hit the market with the product for which you can't sale the upgrade parts?

3. They are suggesting to buy ram from local vendor and have it upgraded.

My question, in case something goes wrong during the upgrade by the local vendor, this system which is under warranty who will be responsible for the damage?

I have raised the following sr#[protected] long back for this issue but still haven't got proper answer from them.

I am seriously very unhappy with their after sales service, following are my reasons:

1. No proper response when you call to their toll free number.
2. Call center people keep routing your call to the wrong them.
3. If by chance you get to the right team, they will give you wrong commitments.
4. So far i have just wasted my time talking to them without making any progress.

What i am expecting from them:

1. Arrange 16 gb ddr4 2400 mhz ram chip at the earliest for my laptop and send an authorized personnel to have it put in my laptop.

2. If they are suggesting me to go to local vendor, i would need in writing that my laptop warranty wouldn't void and if something goes wrong during the upgrade dell will provide assistance in fixing the issue without any cost.

Regards,

Aditya