Dell India — pid mismatch - not possible to provide service at free of cost within warranty period

Address:

Chennai, Tamil Nadu, 600082

This is regarding the report of the worst customer support to clear a fraudulent deliver of laptop. I have a very bad experience with my laptop. Within the warranty period of purchase, i have experienced two series issues. The recent issue is the flickering of display.

I have submitted my laptop in an authorised service center and the response is too late. They reported the ppid is mismatching so we cannot do the service at free of cost. And dell takes no responsibility. If a person who has no knowledge on laptops buys one from a authorised showroom will he open the screws and note the cable and wires present in it. So this means that dell is not a trustworthy brand. Even for laptop worth rs.65000.00 there is no assurance of safety.

And i am very much disappointed with the response and irresponsibility from dell. My son s project work is delayed due to this. I need my problem to be cleared soon. It is nearly threes weeks. My time is wasted and dell is the reason for my loss. This flickering happened again and i gave the laptop to service center once again. They tool just few minutes and gave the laptop stating the problem was clear.

As i have my (Son) project work i took it back in hury, but the problem is back within aweek.in this regard i have sent a complaint mail to concern authorities of dell concern. They also said the above reply.

I have decided to take this issue to consumer court and publish into the media unless if you have not taken any action against this complaint. Just replace theaptop as a compensation.