Dell India — poor after sales customer service under warranty

Team dell india, i purchased dell optiplex 7040 last year for my business use. Ever since it purchase, i have been facing issues almost every 3-4 months. A blue screen appears with a sad smiley : (Stating that the system has run into a problem.

On every occasion, it takes a lot of time in doing the diagnosis of the issue and rectifying the same. What is more concerning is that it’s motherboard and hard drive have already been replaced once, within the span of an year since i purchased this machine. I wonder if there is any loop hole within your sales channel that someone has fraudulently shipped a refurbished machine in a new dell cpu.

To make matters worse, your after-sales customer support team is highly inefficient in resolving the issues in-time. It has been almost a week that i am again stuck with a non-working machine due to malfunction of one of the rams that came with the system. I have a trail of follow-up e-mails but not a single one of them replied with a resolution. All i am hearing is their sorries again and again. Is sorry going to resolve the losses that are being incurred due to non-working of the machine?

Can you please explain the worth of spending so much on purchasing a complete packaged system, along with the on-site warranty, from a company like dell? Your warranty services are clearly not of any use. I think an assembled system from a local vendor will by far be a better option. I agree that you may require to spend a little extra in case any issue arises but it saves you to a great extent from the losses you incur due to time wasted in following up with the customer service representatives.

At least, i am thankful that i only purchased one machine from dell and rest of the systems from apple and asus, for my business. I can say that i have not experienced such an unprofessional customer service from any of the other two brands.