| Address: | Dell Exclusive Store - M3M Urbana Mall, Sector 67, Gurgaon |
I live in Gurgaon. I went to the Dell Exclusive store in M3M Urbana. My laptop battery wasn't working fine including my keyboard so I went there to replace this. The manager there [Name: Ajay Yadav] is very rude and talks in a very annoyed manner. He took 8500 total for battery replacement and keyboard replacement + servicing [5500 for battery, 2000 for keyboard and 1000 for servicing]. When I received my laptop the next day - the laptop wasn't cleansed at all. It still had the same dusty spots. I mean you take 1000 for servicing and don't even clean the visible spots on the exterior of the laptop? it makes me question if the interior was cleaned or not. The battery- when tested at home worked for 1 hour after charge with minimum usage and took 2 hours to charge full. Makes us question if the battery installed was even a real one or a fake refurbished product. Furthermore, he took 15 minutes and then complained that the bill software wasn't working so he cannot make one right now and will send one the next day. We told him this wasn't an option since the reason we went to a dell exclusive store was to get original products and their authentic bills to use in case of warranty. He complained a lot with attitude and after 15-20 minutes hands us a bill with no price breakup at all? We called him the next day to tell him that the battery he installed works even worse than the one that was previously there in the laptop. He told us we can come and get a replacement 1 or 2 hours later since it was under a 1 year warranty period. When we went there - he tells us we should've told him to get another battery and that we are coming. We told him he was the one who agreed and he instantly took his words back and acted like it never happened. We cannot afford to go to a dell store everyday to just get harassed and waste 2 hours of our time. We are working individuals and I don't think Dell acknowledges this. We would like to replace our battery from another store which actually installs real parts. We would like to converse with someone from dell and show documents like the invoice so they can guide us with this. Was this information helpful? | 
