[Resolved]  Dell India — Problem in laptop

Address:	New Delhi, Delhi, 110067
Website:	www.dell.com

Hi, this is rishi jaiswal. i have taken dell inspiron 3542 (express service code is [protected]) 4 month back. within one month of purchasing my system started to get hang whenever i connected it with wifi and it hang for unlimited time period, some times it restart by itself and if you haven't save your work it will gone away. i complaint them and they were unable to solve my problem and finally i went to dell service center and they make it usable. but hanging problem was not solved properly but frequency is reduced. but again after one month speaker was not working. so i complaint them again and they did hardware checking and found there is no problem in hardware. then they suggested me to install updated version of drivers, i downloaded and updated but still there is no sound in the speaker, so they asked me to format my computer and install the windows again. so i followed the step suggested by them like i reset my computer and after 5 hrs of resetting i got there is no operating system was found. i called them back and they told me your windows is corrupted and you have to install it again. but till now they are unable to install it i followed what ever they said but everything was complete failure. now they are saying purchase go to dell service center which is very far from where i live and it will cost around 500 rs in travelling. they also asked me to purchase a new windows operating system. they are making us fool. worst customer care service i have ever faced. please dont buy any product of dell. please help me i don;t want this lappy and want my money refund. my number is [protected]