Dell India — product not working well from the purchase date

Address:

Rohtak, Haryana, 124001

Dear sir/ madam

We have purchased your valued product (Laptop dell inspiron 5558) from your authorised retailer computer world on dated. _30th june 2017_.
We start using your product with joy but it starts troubling like its hangs usually and performance was very poor just like assembled product.
We complain all the same to the retailer and the retailer adviced us to contact to dell coustmer care helpline and we did the same after spending a lot of hours with coustmer care on the phone they are unable to understand the issues and problem rather it would be sorted out.
Now the situation is that the product is not of any use to us if the problem is not soleved.
It is requested to you please do the needful and take some necessary action in this regard so that
This type of problems would not occur again in this regard. However, after this experience, i feel that i have taken decesion to purchase dell laptop.

Thanking you