Dell India — Re: Order not yet assigned

Dear sir/madam,

I purchased new inspiron 3493 laptop on 10/07/2020 @8:05 pm from dell international services india pvt ltd
Official web site using upi payment mode.
Transaction done successful received acknowledgement number in[protected]
Dell inside sales representative 1
She can be reached at [protected]@dell.com or via phone at[protected] /[protected].
She will be my account holder for after sale' s queries.
Name "keerthana r", sa code " 8406237.
But she is not replaying and responding after sales.
Is this is the service we r not expeting from such a international company like dell. Seriously shame on ur service and your customer support team. Every time saying that we r facing spike in the high volumes since last 8 days.
When i am calling these dell customer service team numbers
[protected],[protected]Toll free) or[protected], [protected]
I feel unhappy because i did not even receive any communication mail from dell other than the internet receipt. I called the customer care multiple times, but every time, one will attend the call and ask my internet receipt number and without any further discussion he put my call on hold, i used to wait 50 to 80 mints finally call get cut automatically.
I am sharing screen shots how much time i am i on hold. Really wasting my valuable time.
If possible solve my issue if not reversal my amount.
How many month's no no year's will take to dispatch the order

Don't replay with copy paste answers. I am pissed of with ur repeated answers i need resolution on my issue.

Thanks & regards
Srikanthgajelli
[protected]