Dell India — refused to deliver my ordered dell desktop computer by the exclusive store owner mr. sailesh advani of mx infformation systems pvt ltd | |||
I mr. Sujit kumar chatterjee age 62+ represent jalpankhi chs ltd (Housing society) the society manager at juhu tara road santacruz west we had taken quotation on 27.02.2019 for dell inspiron 3470 desk top 8th generation intel core rs 37680. The society cheque was prepared on 09.03.2019 and the details was sent by mail to the store. Mr. Anup the store sales executive promised delivery on 13.03.2019 mr. Anup told me today afternoon by 2 pm it will be delivered to the society. As the same didn't arrive till 3.30 pm i called mr. Anup to the store and asked him when will i get the computer, he told me the delivery person has arrived and within 10 minutes he will go for delivery i repeatedly told mr. Anup that i have to go out for an official work where i have to reach i can wait max to max 4.30 pm or else deliver next day. He told me no sir he will reach before 4.30 pm. At around 5.00 pm the delivery man comes for delivery. I told the delivery man and anup please send the same tomorrow morning. Today morning at 11 am when i called the store the owner mr. Sailesh advani says that if the customer is so arrogant we dont want to deal with such customer. Another cheque cant be prepared as the signatories are out of town. I request you to kindly handle the matter and get the delivery done today or tomorrow morning. I will be grateful to you if you get it solved please. Was this information helpful? | |||
Dell India customer support has been notified about the posted complaint. | |||
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