Dell India — Regarding poor dell service

krishna rathore

from Delhi, Delhi

Address:	New Delhi, Delhi
Website:	www.del india.com

I purchase a dell laptop on 10\4\2017 which speakers are damage regarding this i complain to dell service centre to replace my laptop but they are saying they only can repair the speakers not replace this but as per policy they should replace laptop if there is any problem related to hardware. my complain no is[protected].I do not not want to repair new laptop because it is in initial days .

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Dell India customer support has been notified about the posted complaint.

Apr 16, 2017

Updated by krishna rathore I PURCHASE a laptop on 10\4\2017 which speakers are already damage after it i complain for this on 13\4\2017 to dell service center my complain no.is[protected] and my dell service request no. is [protected].( as per rule if any problem come with in 7 days company should replace whole system) service center employee are saying they can not replace this they want to repair this but i do not want to repair my new laptop because it have a hardware problem and company responsible for this not me. I am a ias aspirant my exams are near i do not have more time to face this complicated process because dell employees are not cooperative in nature.whole process is very exhausting to me please help me.

Apr 18, 2017

Updated by krishna rathore I purchase a inspiron 15, 3567 laptop on 10\04\2017 which speaker was already damage for which dell company is responsible .I informed about it to dell service center on 13\042017 my complain no is[protected] and service request no. is [protected].I want to replace my laptop but they want to repair my laptop but i do not want to repair it because it has a hardware problem and only and only dell responsible for this.I call many time to service center for this but they are not talking to me in proper manner and they are pressure me to repair it .BUT at any coast i want to replace this because they cheated me. please help me regarding this issue.

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Comments

Dileep0912

from Chennai, Tamil Nadu

Hi, I order laptop from Dell website on April 4th and received on 5th April. When i switch on the laptop is not working showing some error and one screw got missed in back panel.
As per return policy damage/defective product can take for same return and but they are claiming software defect is not claimed in that.Please help me refund the laptop.

Ganesh Techie

from Bengaluru, Karnataka

I have purchased dell product in August 2016. when i was closing laptop below joint connection flipped out. i went to dell service center in Hyderabad near CTC building and also called dell technical team. No one responded properly(no registered my complaint).

jbiswas04

from Siliguri, West Bengal

Tab sim not work. Sim not working. .