Dell India — Regarding to refund money from dell

krishna rathore

from Delhi, Delhi

Address:	New Delhi, Delhi, 110009
Website:	www.dell.com

I did purchase a dell inspiron laptop on 10 april 2017 which speakers were already damage so i informed to dell service center on 12 april 2017 and after a long and exhausted struggle dell replace my laptop on 3 may 2017 and after 9 days on 12 may 2017 this laptop also got a smoke and short circuit problem in it cooling fan so i again informed to dell service center my complain no is[protected] and my service request no is [protected].First they ignored my problem and say they only can repair my laptop but i want back my money at any rate because it happen twice with me when dell did not give me a genuine device than why i do suffer . IT is only dell responsibility to refund my money but they are saying dealer will refund my money but warranty card is issued by dell regarding my laptop than how dell can say so . i want to resolve my problem as soon as possible please help me.

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Dell India customer support has been notified about the posted complaint.

May 22, 2017

Updated by krishna rathore Sir I did purchase a dell inspiron 3567 laptop on 10 April 2017 which speakers were already damage (manufacturing problem) so I informed to dell service center on 12 april 2017 and after a long effort they replaced my laptop on 3 may 2017 and after 9 days this laptop also got a short circuit and smoke problem in this cooling fan so I again made complain on 12 may 2017my complain no is[protected] and my service request no is [protected] but they ignored my complain and close it on 19 may 2017. Today on 22may 2017 they called me and pressured on me that I should repair my laptop otherwise they will not be resolve my problem But I want to say that why I should repair new laptop ? I want my money back at any rate because it happend twice with me when dell did not give me genuine device and I always co-operate as a customer now I am puzzled because I phased this from last 35 days.At least they are not talking with me in right way. They are saying they had already replace my laptop so they will not responsible for the problem but the replaced laptop got problem within 10 days and it's a hardware problem and it's dell's fault. They are taking too much time to resolve my problem I want my money back at any rate please help me regarding this.
Thank you

May 25, 2017

Updated by krishna rathore my complain no is[protected] last time I talked to dell service center on 22-may 2017 they pressured on me to repair my new laptop but I gave them 2 options first -refund my money and second-exchange my laptop but they did not give me positive response till now (25may 2017).I am totally puzzled with Dell poor service which is not customer friendly.they did not give me genuine device 2 times and I am tired now with Dell's poor service from last 40 days my first laptop had manufacture problem which was replaced by Dell on 3 may 2017 and after 9 days on 12 may this laptop also got a hardware problem.so I want my money back or replace my laptop.