Dell India — Repair of my laptop under warranty

Address:	Jammu, Jammu and Kashmir, 180004
Website:	Dell

This is regarding my Dell XPS 13 laptop bearing service tag no. HX7FDT1 which was under 3 year warranty with accidental damage cover. On 30th Dec 2015, the screen of my laptop was broken accidentally, subsequently on the same date it was reported to dell under case no.[protected] . After that they sent me a new screen for the replacement, their engineer visited my office and fixed the same and it didn't functioned, the same was reported by the engineer to the company. After that day till date almost 4-5 times dell is again and again sending different faulty parts such as faulty screens and motherboards. i have been repeatedly requesting dell for a replacement of the laptop since i am a businessman and have to travel a lot and my works hamper without a laptop. i have to give presentations and have certain works which cannot be done without a laptop. Dell has been harassing me since almost 2 months now and the way they are dealing a customer who had bought a laptop nearing 80k is very astonishing. I am enclosing all the relevant. I am again requesting for a REPLACEMENT of the laptop so that my problems can be solved