Dell India — replacement of defective and poor quality laptop (inspiron 5570 laptop)

Address:

Faridabad, Haryana, 121006

Hello, my name is sanjeev chopra (M-[protected]) and bought dell inspirion 5570 in april 2018 for rs.61, 500.

. After purchasing this laptop i am contiously facing problem with this laptop. As graphic card related, slow startup, slow pc, wifi not working, display fluctuates especially when i connect anything with usb or bluetooth. Also i figured out that whenever i connect any device even mouse, the system becomes slow, when i emailed them last month, first time dell cust. Care called me and they suggest me update drivers, reinstall operating system.. But it didn't solved and they are trying me to go through same loop again.

Lot of time wasted in discussing my problem with your customercare department... First they started disconnecting phones and didn't gave any response. (It was not error with my network … they didn't even lodged complain that time (In april) so after then after shopkeeper's effort.. Finally they recognised the issue and a dell technician came and reset the pc)
But after a week problem is at is and called cust care many times but didn't got any response.
Why you gave me defective laptop, quality is very poor and i feel my money is totally wasted in purchasing dell laptop.
So i request you pl. Replace it as soon as possible and solve my problem. I feel being harassed when calling dell cust. Care again and again but my problem is still not solved.