Dell India — Service Request [protected] & dispatch number [protected]

Problem statement:
Battery& Adaptor is not working hence laptop frequently not in operational condition ( Product – Latitude 5490 Service Tag JWNDRQ2 under warranty)
Concern: Still problem not resolved ! even Dell India is not determine KEY support requirements, and DEPLOY requirements to me & in this complaint what PROCESSES involved in CUSTOMER support mechanism has to be review once again.
HOW do Dell India resolve complaints promptly and EFFECTIVELY?
HOW does Dell India Indian customer complaints management team enable to recover CUSTOMERS’ confidence, enhance satisfaction and ENGAGEMENT, and avoid similar complaints in the future?
Sorry to share inform all that Mr Prashant Mishra, Dell EMC Pro-Support – Client & Enterprise - APJ - India
has lack of knowledge about the actionable feedback process from CUSTOMERS on the CUSTOMER support, and transactions, technical support, relationship of Potential customer !!