Dell India — service request number[protected] <<#[protected]-39385365

Address:

Anand, Gujarat, 388001

I need to know what dell's replacement policies are for total machine replacement under dell complete care. Here's my scenario.

I had a machine die in 9th march 2018 at about 1 month and 16days old. It wouldn't power on, we booked a complaint and in turn del technician visited our residence and check the laptop he suggested motherboard has to replace, he order new motherboard to del and next day he come with new motherboard and try to fix the problem but the machine was not started and once again technician suggested we have to bring another mother board and he contact del customer care and order another mother board, after two day of time he came with another mother board and he tried to fix the problem but problem was not been resolved no power, than he once again contact customer care and get the answer that he will send another technician, next day at 16th march 2018 another senior technician visited the site and try to fix the problem, he check every thing as per guide line from customer care but no result and then i as a pained customer had tried to talk to customer care for replacement of laptop but get the mail from customer care that they will send once again the good technician, i had asked how many time you are going to change the motherboard? What is the replacement policy, i got reply we will not replace the laptop, if you need we will give service only.

Now please help to over come the issue and we want to know how customer care help the user and customers who are really in problem with serious problems.