I approached the dell service centre on April 9th 2022, in secunderabad- Telangana, as my laptop was not working . The service centre people collected my laptop & gave me a receipt wherein I can Track the status. My tracker ID: PI[protected], dt: 09/04/2022. During this week I had called after 2 working days to understand the status, as there was no communication from the service centre . In spite of the number of attempts to reach the contact number mentioned in the receipt[protected], there was no response on this phone number . So, I personally visited the service centre on 16/04/2022, but to my surprise, no action was taken after collecting my laptop on April 9th till April 16th.. The service centre people are unaware of the status of my laptop which they collected. After insisting for a mail about the status of my laptop they have sent the below mail . And the mail says that it would take another 3 working days depending on the parts available.
I wanted to understand what the dell service centre was doing from April 9th to April 16th i.e. 7 working days without attending the complaint raised by me. and also without any communication to the customer about the status of the complaint. I think the Dell Service centre VDALPH TECH Shop No 1 2 and 3, 1-2-61 and 62, HYDERABAD / TELANGANA / 500003 cannot handle customer issues. All the staff are trained well to answer "we don't know when the system will get repaired".
So kindly let me know, if my Dell system is in warranty then whom to approach other than DELL Technologies.? where the service centre people keep the laptop without attending to the problem for 7 working days, and unless customers insist no mails would be sent about the status .I am attaching copies of the receipt and the mail and the status of my system for your kind referral. Request to close this issue at the earliest as my office work is getting disturbed as my laptop is with the service centre without attending from APRIL 9TH 2022.
This is the mail I received on 16th
"You can also track the progress using your DPS Number [protected] through the Service Status Portal Online Status page on the Dell Support website."
Rdgs
Padmaja varadarajan
[protected]
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