Dell India — store not working from day one

We bought a new dell inspiron 5567. From day one the store app is not working. When we contacted the dell exclusive store from where we bought this laptop, we were told to contact their toll free number. On 12/12/2017, support staff made us to hold the line by connecting to various and right departments for nearly 40 minutes and finally their technical team disconnected the line without addressing the issue.

Now today we had the same experience. They made us to hold the call for nearly 30 minutes and told us that since software is not under warranty they cannot help us. Horrible as the laptop is only a week old.