Dell India — Supply of wrong product

Address:

Kolkata

This pertain to case reference No – [protected], Customer No[protected]
Having satisfied with the configuration of “New Inspiration 3880 Desktop Computer” having 256 GB SSD & 1 TB HDD; I placed an online order. The product delivered did not have the desired configuration as stated above but had 512 GB SSD only. On my inquiry from sells team, they stated that there are two different model with different configuration having same model No & price. They further clarified that they have supplied the right product that I have ordered.
Yes, I did checked back from the website that there are two different product available with different configuration having same model No & price. I am not sure on which product I clicked for making the purchase but while surveying I shortlisted one that had different configuration. But it is my utter surprise as to how come a reputed company like Dell can have different configuration on a product with same model No & price. This implies that Dell does not distinguish between an apple & potato & tend to sell it with same tag & price. It appears that Dell has set a trap for its customer & designed this product to cheat them.
Leave apart, I then sought an advice from customer care team whether the product can be replaced with one having desired configuration. They clarified that the cost of transportation has to be borne by me if I desire to replace it. Your customer care team alternatively suggested to upgrade it with one additional hard disk, if at all I need a different hard disk in my system; which I agreed. Since then me & the customer care team is reminding the concerned person/ section of your establishment to arrange upgradation of hard disk. It is over a month now but no one bothered to respond to our reminder.
My grievances are: -
i) Whether a product having same model number & cost should have a different configuration. I would like to seek a clarification on it from the senior management of the Company. If no satisfactory response is received, I shall be constrained to escalate it to consumer forum.
ii) Why the upgradation could not be done by the concerned team inspite of many reminders?