Dell India — support problem sr#:[protected]

We have logged a complaint of dell latitude 3480 laptop on 6th april 2018. We already discuss with dell toll free technical support team they do all test after that they confirm us to dispatch hard disk drive, we wait two days for engineer but no one respond us we again discuss with technical support team they confirm us now we decide to dispatch both motherboard and hard disk today but they dispatched only hard disk. Eng. Came with hard disk on dated 12th april 2018 spend four hour to solve the problem but unfortunately he was not able to solve the problem, he told me discuss with dell. After long discussion dell send another engineer mr. Anil but he is also fail to solve the problem and spend 5 hour on same problem. As per mr. Anil there is motherboard problem also.

My concern is why dell support team waist my time and try to make me fool. Now i wait only for two days if they are not solve my problem. I suite case against dell in consumer court.