Dell India — Very Bad service experience (case No.[protected]

On August 18, my monitor complaint was registered by calling your toll free number.[protected] and gave a number like this, after constant communication through whatapp and mail (gave them the picture and bill copy they asked for) finally the customer informed me that they can get the shipping address and send the monitor, today again,

" Dear Anandhu Sasidharan,
This mail is related to your recent interaction with Dell Tech Support.
Please take two slips of paper and write your name, case number, date and time on it. Stick
These paper slip on front and back side of monitor screen

Capture the monitor images with the paper slips attached and share it with us
Please refer images in the attachment "

A mail has been sent, what should I do, please repair my monitor as soon as possible, otherwise you don't have to waste your valuable time, I have never seen such a dirty service for any other product, maximum customer annoyance service from Dell.

Enter the number or mail ID of Dell's higher service authority to lodge a complaint of poor service.