| Address: | Dell International Services India Pvt. Ltd Divyashree Greens, Ground Floor, Sys Nos.12/1, 12/2A and 13/1A, Challaghatta Village, Varthur Hobli, Bengal |
I have purchased a new laptop in nov, 21 and from the first week of purchase i needed to submit it back to the service center team; issue was of no audio output device and they just changed the motherboard itself. After a week when i collected it back and went home, again my laptop got crashed. So i revisited to the service center the very next day! I spent my whole day there and at last they just told me that as if its not crashing now, we won't be able to assist you with this, so i came back to my place. Asap i opened it for logging in to my office work, it crashed again.
So i went there again next day and resubmitted it!
After 15 days when i didn't get an answer from the service center team about my laptop being fixed, then i decided to contact your customer support. By then it's already been a month for puchase and didn't even used it for a single week.
Even your customer service team have asked me to collect my faulty system from the service center, as the customer support team assured me to have a same day full unit replacement.
Its been 3 months as a whole!!
Even that customer support is answering me everytime by just saying we are not the concerned team. Who the hell is then ??
I have purchased this on Nov.21, 2021, just because i was selected for a pretty good company and the joining was from nov.22, 2021. I even lost that.
I want to get my compensation for these three months, as already under lot of debts just because of your fake commitments that you people are letting it done in 4-5 working days. Even i have the email from you that the concerned team and the manager from floor would be contacting me by the end of the day and this just happened after 128 minutes of a call as no supervisor was available on floor by that moment.
Its already been 6 days for that email to be received, still no call though!
I want you people to stop sending these faulty devices. And i need the compensation or either you should say my salary earnings which you stopped me from.
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