Dell India — Wifi Adaptor

Harvinder1898

Dec 21, 2021

Address:

1898A/18 GovindPuri Ext. New Delhi 110019

This is in context with the problem with wifi adaptor which I am facing since I bought this laptop 9B032P2.
I bought the laptop on 22nd July 20 and had problem with the wifi adaptor from June 20 and you can see that in your logs.
The part was replaced in Aug21 after calling several times and that too engineer forgot to connect the WIfi antennas and when called the customer care they said the problem is with the WIFI router. So incompetent people you have.
The same problem has happen again yesterday after the upgrade the Wifi adaptor was again not able to start and giving error code10.
It was your incompetent engineers who took almost a year to figure our the problem and now when it started giving problem again you people say the system is out of warranty.
This is totally not acceptable.

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Dec 21, 2021

Updated by Harvinder1898 *Its not in June21 its in Sep 21 when wifi adaptor was sent.

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Comments

Dell India

Dec 22, 2021

This is surely not how we intend to function. Kindly write to our support team, Dell Cares, on Twitter via a DM regarding the same. Please be assured that they will help you with the way forward.