[Resolved]  Dell India — Worst service no response...facing manufacturing defect issues with Dell

This is Dinesh Kumar of Dell service tag number FFD6ZH3. I had bought a laptop from Dell store at Visakhapatnam, It's been 1month and I am already facing issues with mouse pad and also the hinges were damaged, actually they were there from the starting but I didn't noticed that at starting I've spoken to dell customer service but they were saying that they will get repaired it but there were so many issues with the product and even if it get repaired in future it might get damaged again so I want you replace my laptop. I bought new laptop and I am facing this type of bad issues its not good and mouse pad is not working properly and I contacted dell support so many times for replacement of laptop but they are not giving any conformation for replacement of laptop.. they are keeping customer in line for hours and hours and disconnecting the call. even they are not responding properly. I kept 66000 for this laptop and I am facing this issues. I felt very bad by trusting dell. I want replacement of my laptop .
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Dec 5, 2021
Complaint marked as Resolved 
my complaint resolved and damaged laptop was replaced with new laptop...thank you.
Nov 16, 2021
Updated by Dinesh kumar 1117
I contacted customer support so many times and I already said issue is getting bigger day by day but their is no response from them this the position of my laptop now...feeling very bad for trusting DELL.

Complaint comments 


We don't want you to feel this way, Dinesh! Kindly reach out to our support team Dell Cares via Twitter DM, regarding your concern so that they can look into it and assist you accordingly.
Dinesh kumar 1117's [Complaint's author] reply, Nov 18, 2021
I did not get any reply in twitter also. This is the support you are giving.
Dinesh kumar 1117's [Complaint's author] reply, Nov 18, 2021
Worest response in twitter…very rude behaviour and they will not listen customer words also they just keep customers waiting for reply hours and hours and they end the chat that want 2days to update for 1 message…worest customer support, worest service, worest products, build quality is very bad like customer support.
We are disappointed to know this, Dinesh. We have shared your details with the relevant team. They shall soon get in touch with you and assist further.
Dinesh kumar 1117's [Complaint's author] reply, Nov 18, 2021
I want replacement of my laptop that it…i have so much work in laptop that all is in pending because of your company i cannot do that work in this laptop..i want replacement as early as possible,

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