[Resolved] Dell India — Worst service no response...facing manufacturing defect issues with Dell
This is Dinesh Kumar of Dell service tag number FFD6ZH3. I had bought a laptop from Dell store at Visakhapatnam, It's been 1month and I am already facing issues with mouse pad and also the hinges were damaged, actually they were there from the starting but I didn't noticed that at starting I've spoken to dell customer service but they were saying that they will get repaired it but there were so many issues with the product and even if it get repaired in future it might get damaged again so I want you replace my laptop. I bought new laptop and I am facing this type of bad issues its not good and mouse pad is not working properly and I contacted dell support so many times for replacement of laptop but they are not giving any conformation for replacement of laptop.. they are keeping customer in line for hours and hours and disconnecting the call. even they are not responding properly. I kept 66000 for this laptop and I am facing this issues. I felt very bad by trusting dell. I want replacement of my laptop .
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Dec 5, 2021Complaint marked as Resolved
my complaint resolved and damaged laptop was replaced with new laptop...thank you.