Dell India — your service centers not providing data backup facility, why?

Address:	Udaipur, Rajasthan, 313002
Website:	Dell customer services

I have a laptop purchased in january 2017. But now system is not running. System hard drive has lots of data. If system is warranty, its responsibility of your customer services to avoid the loss of customer. Taking backup should be responsibility of your customer service. Why should costumer pay extra money for data backup when it is system fault, and system is under warranty.

According me its big question mark on your customer services and product reliabilty