[Resolved] Dell — laptop charger | |
I bought a laptop charger for a Dell computer from "Ms Kopal Computers and laptops". Chenoy Trade Centre, Secunderabad.
Suddenly, the charger caught fire and burnt, burning a spot in my bed. Luckily since I was awake, I was able to deal with it at once. On complaining, the dealer says it is not his problem.
While I agree that the power cord is to blame and that the power cord is not manufactured by Dell, I expect a company of repute to sell its accessories with high quality, safe wiring. Or they should clearly warn the customer that the wire is substandard and liable to catch fire. No good quality wiring catches fire due to power fluctuations. None of my other equipment in the same house has caught fire. Hence the power cord sold along with the Dell charger is substandard.
I would also like to mention that the attitude of the sales person was far from what is expected of any decent human being. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Dell India customer support has been notified about the posted complaint. | |
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