RE: Dell Technical Support Case Confirmation - SR#[protected] <<#[protected]#>>
From: Michael Van Der
Westhuizen
Sent: 07 April 2015 11:10 AM
To: [protected]@DELL.com
Cc: Christo Geldenhuys; Blue Falcon IT Support
Subject: RE: RE: From Dell technical Support. SR:[protected]
But why is it rejected?
I want confirmation from whom
ever rejected it on mail please!
And this will be the 3rd
time replacing it.
Our time is wasted, and you are
causing my client billable time to us unnecessary now.
It is not acceptable to just say
it was rejected. I need reasons and answers to why.
We have been very patient withyou regarding this matter, and this is not being resolved.
I have had much much better
service from Dell in the past. You guys always strive in resolving
matters as soon as possible. But not in this case.
I cannot just tell my client it
was rejected. I am asking you now for one of your supervisors to give me
a call please and explain this matter to me.
Thank you,
Regards,
Michael Van Der Westhuizen
Senior Network Engineer
Tel:[protected] | Cell: 076 522
8912 | Fax:[protected]
e-mail: [protected]@bluefalconit.co.za | Web: http://www.bluefalconit.co.za
Technical Support or assistance:
e-mail: [protected]@bluefalconit.co.za or phone[protected]
To view our Confidentiality Notice,
please visit our website at the following link: http://www.bluefalconit.co.za/privacy.html
From: [protected]@DELL.com [mailto:[protected]@DELL.com]
Sent: Tuesday, April 7, 2015 10:59 AM
To: Michael Van Der Westhuizen
Subject: RE: RE: From Dell technical Support. SR:[protected]
Dell - Internal Use - Confidential
Hello Michael,
Apologies for the inconvenience
caused. As discussed, we had raised for a swap, but it was rejected.
Product team wanted us replace
Motherboard and Adaptor one last time.
Requesting you to accept one last
service call
Regards,
Atul Baadkar
From: Michael Van Der
Westhuizen [mailto:[protected]@bluefalconit.co.za]
Sent: Tuesday, April 07, 2015 2:23 PM
To: Baadkar, Atul Ajay
Cc: Dell_Support_EUE1003; Dell_Premium_Support_EUE301
Subject: : RE: From Dell technical Support. SR:[protected]
Hi
No update yet?
How can this be????
Its been a whole week. We have a NBT warranty with
you.
I need an update ASAP. I/we cant make my client wait
this long.
Regards,
Michael Van Der Westhuizen
Senior Network Engineer
Tel:[protected] | Cell: 076 522
8912 | Fax:[protected]
e-mail: [protected]@bluefalconit.co.za | Web: http://www.bluefalconit.co.za
Technical Support or assistance:
e-mail: [protected]@bluefalconit.co.za or phone[protected]
To view our Confidentiality Notice,
please visit our website at the following link: http://www.bluefalconit.co.za/privacy.html
From: [protected]@DELL.com [mailto:[protected]@DELL.com]
Sent: Tuesday, March 31, 2015 12:21 PM
To: Michael Van Der Westhuizen
Subject: RE: From Dell technical Support. SR:[protected]
Dell - Internal Use - Confidential
Hello Michael,
I have not yet got any update
from concerned department. Once I get any information I will get back.
Regards,
Atul Baadkar
From: Michael Van Der Westhuizen [mailto:[protected]@bluefalconit.co.za]
Sent: Tuesday, March 31, 2015 3:40 PM
To: Baadkar, Atul Ajay
Subject: RE: From Dell technical Support. SR:[protected]
Hi Atul
I don’t have any feedback yet
from you regarding my case?
Thank you,
Regards,
Michael Van Der Westhuizen
Senior Network Engineer
Tel:[protected] | Cell: 076 522
8912 | Fax:[protected]
e-mail: [protected]@bluefalconit.co.za | Web: http://www.bluefalconit.co.za
Technical Support or assistance:
e-mail: [protected]@bluefalconit.co.za or phone[protected]
To view our Confidentiality Notice,
please visit our website at the following link: http://www.bluefalconit.co.za/privacy.html
From: [protected]@DELL.com [mailto:[protected]@DELL.com]
Sent: Monday, March 30, 2015 1:06 PM
To: Michael Van Der Westhuizen
Subject: RE: From Dell technical Support. SR:[protected]
Dell - Internal Use - Confidential
Hello Michael,
I tried calling you, but reached
voice mail.
Regards,
Atul Baadkar
From: Michael Van Der Westhuizen [mailto:[protected]@bluefalconit.co.za]
Sent: Monday, March 30, 2015 12:49 PM
To: Gargatte, Prashant
Cc: Baadkar, Atul Ajay; Kumar2, Harish; Dell_Support_EUE1003
Subject: RE: From Dell technical Support. SR:[protected]
Hi there
As discussed last week Friday, I
will be going to this client today at 13:00 South African time.
Please give me a call at that
time.
Thank you
Regards,
Michael Van Der Westhuizen
Senior Network Engineer
Tel:[protected] | Cell: 076 522
8912 | Fax:[protected]
e-mail: [protected]@bluefalconit.co.za | Web: http://www.bluefalconit.co.za
Technical Support or assistance:
e-mail: [protected]@bluefalconit.co.za or phone[protected]
To view our Confidentiality Notice,
please visit our website at the following link: http://www.bluefalconit.co.za/privacy.html
From: [protected]@DELL.com [mailto:[protected]@DELL.com]
Sent: Friday, March 27, 2015 12:06 PM
To: Michael Van Der Westhuizen
Subject: From Dell technical Support. SR:[protected]
Dear
MICHAEL VANDERWESTHUIZEN,
This
is with reference to your recent interaction with us. SR#[protected]// TAG# 9HMVTY1
The intent of this email
is to check if everything is working fine with the computer after part
replacement, I will now be archiving this case. If you require any further
assistance from Dell feel free to use the online options below.
If you require any
further assistance from Dell feel free to use the online options below.
Twitter
Support
Site Chat
& Email Dell Community
Forum
However,
if this issue has not been resolved to your satisfaction, or if I can be
of any further assistance on this case (SR#[protected] or if you have any suggestions for improving our
service please do not hesitate to contact me using the contact details at the
bottom of this email, or reply to this email with the additional details
mentioned below so I can ensure you receive our immediate attention.
1.
Best time to reach you (Between 8 AM – 6 PM GMT)
2.
Phone number(s) where you can be reached (you must have access to your computer
from the number(s) you provide)
3.
Your Service Request
Number #[protected]
4.
Brief description of the problem you are experiencing
You
may also receive an e-survey from Dell, please fill this out as it is an
important feedback tool which allows us to further refine the services we
provide.
Thank
You for your valued business with Dell.
Thanks & Regards,
Uma_Reddy
Senior Client Technical Support Associate
Dell | RSA - ROA Technical Support
Support Helpline:
RSA #[protected]
Monday to Friday 8 AM TO 5 PM (GMT)
Email: [protected]@dell.com
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