Dell — No Response for Onsite Tech Visit

Seema Milind Mahajan

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I have requested for onsite technician visit and paid the amount for Rs 1, 364/- on 01-sep-2014. There was no response till 48 hrs and then i spoke to dell support blore on phone. I was assured by the sales team and the manage Snehal Ajani that the visit will happen before 08-sep-14. Today is 08-sep-14 and time is 3pm and still no response from Dell. Refer - Dell Order Acknowledgement Customer:[protected], Quote no 26792575

Was this information helpful?

No (0)

Yes (0)

Dell India customer support has been notified about the posted complaint.

Related Dell India reviews

View all 3043 Dell India Reviews

Comments

Seema Milind Mahajan

from Bengaluru, Karnataka

The on site technician visit happened on 15-sep-2014.
They asked for replacement of mother board, heat sink and WLAN cable damage.

When the on site technician visited to replace these parts on 29-sep, the have not got the WLAN cable but the WLAN antennas.

This is in spite of me verifying again and again with the DELL representatives and the sales person especially for this part. They were not getting it right when they called to confirm the service request, parts etc etc.