Dell — Non-Responsive Customer support

Prasanth Jayaraman

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I had a warranty for my dell laptop till Feb-10-2015. For some reason the Warranty information was wrongly updated in the Dell website. I had mailed a customer care support personal after a very short call and he had committed in getting back in 2 days. even after 1 week and 3 reminder mails, i have no response and the warranty status is not updated in the dell website. Due to expiring warranty i am not able to extend the warranty as well now. This is the worst possible customer support that can be provided by any organization that wishes to continue to have repeat business. Prasanth [protected] Service Tag: 3JQ1HP1

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Comments

Prasanth Jayaraman

from Bengaluru, Karnataka

I think i made a mistake by providing my mobile number. I got a fake call who gave all wrong details about the amount that needs to be paid for Warranty and insisted on making payment immediately without sending the order quote which is not how Dell usually responds. Please beware of such elements (Call came from a mobile number which was suspicious and when i asked for a email ID to send attest mail confirmation the person hung up the call