I am an owner of DELL XPS
L502 X laptop which i got customized in 2011. I am writing to you because you
were of a great help last time when i got my laptop serviced. I really valued
your support.
Last week i had a malfunctioning of
my system and my system crashed down, everything in hardware is fine as evident
from Diagnostic run. So. I tried installing my O.S. From the original DVD which
i kept in most pristine condition all this while and i also have the
Certificate Of Authenticity well attached, but the DVD failed to run, i even
tried running on other optical drives, but it simply fails to be read.
I contacted Customer care, but they
refused any help as my laptop is out of warranty and they rather advised me to
go to a local shop and get my windows installed.
But, just think sir, i went for the
original windows purchase of Rs 8, 500 along with the laptop and now after
preserving the original DVD for all this while, its of no use for me if i have
to go for a pirated version or either spend that hefty amount again.
Its a total loss for me.KindlY help as soon as possible.My
brother is studying in IIM Bangalore, he is yet to buy a laptop, but if this is
the support we get and the quality of DVDs we get, then why to go with Dell. Was this information helpful? | 
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