Dell — Poor service and providing defective laptop in replacement without warranty

Address:	133203
Website:	dell_premier_support_

On 6 oct i complain of touch and keyboard issue of my laptop.on 12 oct they send technician They take about more than 2 hrs to repair the laptop but they broke screw of laptop and said it is jammed, unable to repair it even gave back to me in unbootable condition. They use poly thin packing to pack the laptop and use cello tape to pack other things & they told me that they are basically from HCL not DELL & told me that they will come again with in week and replace the part of the system. On 15 oct I complain about this and requesting them replacement of the system then about one week they call me &still they conform about the system replacement or part replacement. After confirmation of system replacement.They call me for part replacement but i request for system replacement & was forcing me to go for part replacement & she was shouting on me They were sending me mail for system replacement and providing some defective system with scratch on the system when i requesting them for some other system they dnt respond me. After on month i have call them again regarding my system they hold my call for more than 30 min & connect my call with different people still i dnt find any solution Service Request Number :[protected], last call i receive from Raj Kasnt Jha, Senior Support Resolver, Dell | Consumer, Small and Medium Business, said if you go for system replacement then it will take 25 days on part replacement 2-3 days they i ask its already more than one&half month still you want 25 more days, he said that do what ever you want lets see what happen. then i finally requesting them for part replacement still no response from them its about a week Even the warranty period of my system is till jan & they didn't extend it .