Dell — Refund of money for faulty Laptop sold

Website:

Www.dell.co.in

I had bought a laptop from Dell and since day one it was giving problems. After contacting the technical team they had visited my son's university at Manipal and had replaced few parts but then after within a few weeks it started giving problems. It's been 2 months my son has been complaining verbally and through mail to Ms. Rashmi Chethan, [protected], [protected]@Dell.com, Rashmi.[protected]@dell.com and she had been falsely promising him that the laptop will be delivered within 2 weeks from 16th Feb( written documentation I have of this) and today is 1st March and still no update on the despatch of the laptop. My son's academic career has taken a toll because of your incompetence and I will not wait a further day. You are to refund my money Rs. 72000/= at the earliest so that I can buy him a new laptop. His exams are starting from 7th March and he is leaving on 3rd March for college. Your entire team sucks. Your after sales service is pathetic. You all are responsible for the academic loss of my son and his mental state for not being able to do classes and submit projects because of your false commitments. Refund my money or else I will be forced to take a legal action against you. Case No[protected], Service Tag No- 80TXRD3. My phone no [protected], [protected]@yahoo.com...send me a mail stating when I will receive my refund. Please note I have recordings of all my son's conversation with Ms. Rashmi.