Dell — The brightness of the screen could not be reduced

Address:Udhampur, Jammu and Kashmir

i bought a brand new inspiron dell aio DELL Inspiron 20 Model 3043 online from dell site,
even after talking with the technical experts from dell and downloading suggested softwares, the brightness of the screen could not be reduced.the buttons dont work.
when the cursor is taken on the brightness button on pc settings, it shows "windows can't adjust the brightness on this display"
the menu button with 9 squares dont work, when pressed it just gets the screen blank
brightness of the screen is very high and not suited for reading.
the problem is not yet resolved.
pl help urgenlty.
lot of my important work is getting hampered.
thanks
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You can reduce the screen brightness by using the physical buttons next to the power button, behind the display. See manual: http://mans.io/files/viewer/3418/4

Windows is unaware of the brightness change, and you won't see anything on the screen as you push the buttons, but push them enough times and the screen will, in fact, dim.

The screen and computer are not "well integrated" in the Dell Inspiron 20 model 3043, it's as if you bought a monitor and computer separately but connected to the same power button.

My 3043 cost $249 on sale and came with a wireless keyboard and mouse. The touch screen is not resistive, it's a cheaper capacitive model. The wireless card is terrible, the CPU is slow (it's not an i3) but the HDD was easily replaced with a faster SSD. Overall, I'm happy with the purchase, for the price.

Note: it looks like a tablet, but there's no battery -- so moving it too much might detach the power cord, causing the computer to immediately lose power and die. Also, no TPM chip inside, so it's unlikely to ship with Windows 10 as-is. It is Windows 10 compatible, however.

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