Dell — warranty is not updated online even after 5 months of the payment

Address:	Gwalior, Madhya Pradesh, 474003
Website:	www.dell.com/support/home

I purchased a laptop on 16th march 2017 from dell exclusive store. The dealer did not give me any kind of information about warranty offers or warranty extension while purchasing the laptop.

After 1 year, on 26 april 2018, i applied for the extension of the warranty, i got the information that i'll have to pay rs.10, 000/- for 2-year warranty extension (For onsite service and accidental damage protection). And i paid rs.10, 000/- as per the quotation submitted to me.

I had received the confirmation of my order, just after the payment.in that document, it is clearly mentioned that the end date of the warranty is 27 april 2020 for accidental damage protection as well as for pro support.

Dell has an online support page, where one can find the information regarding everything, there is one tab for warranty also.
(Link: https://www.dell.com/support/home/in/en/indhs1).

There, one part of my order has been updated (Pro support and pow is updated) while the other is not (Accidental damage protection is not updated), which is against the received quotation.

I paid rs.2000 more for additional accidental damage protection, whereas the thing, which is updated online, costs only rs. 7999 as per the quotation, i received from dell authorised representative.

I requested the representatives many times by writing emails, but they are not taking any action. Every time i ask them for an update, they say, we will do it by today. But it never happened since last 5 months.

I checked the website even today, it is not yet been updated.

Date of payment: 26 april 2018
Status of the service: not delivered

Please find the following attachments

The confirmation order from dell for warranty after payment
Screenshot of online support page
The screenshot of the quotation without adp
The screenshot of the quotation with adp

I request for the update on the online support page.