Dell — warrenty issue

Address:

Gurgaon, Haryana

i had purchased dell laptop in 2010 after one year renewed the warranty for complete cover warranty but that time also the warranty which dell people renewed was some hardware warranty and i was informed it is a complete cover warranty. then in 2013 i again renewed it for two years it was also been said that its a complete cover warranty but they have renewed again this hardware warranty. i have even mailed this issue to the woman who has renewed it in 2013 and also to the manager 4 days back and till now no reply. at the time of warranty renewal the dell people contacted me and informed me that if i will not renew the warranty the complete cover warranty will be expired and can never be renewed ever again if once expired. the second renewal also was done before the warranty expired as informed at the first time.n now i want certain parts of my computer to be changed as broken but now they are telling me hardware warranty etc. email sent to dell: [protected]----- Subject:: Highly Annoyed Customer : Warranty Related ISSUES Mar 23 at 7:22 PM To snehal.[protected]@sutherlandglobal.com CC zouheb.[protected]@sutherlandglobal.com Hi Snehal, I am a very disappointed customer. The story goes like this I got my laptop on 26th Aug 2011 (with a complete cover), was a happy customer by that time. Then for the first time I got it renewed on 21st May 2012 (for complete cover again) with order No.[protected], post this renewal whenever I had CONCERNS I Always had a Big time with you guys*(Dell), which converted me to an annoyed customer. Then for the second time I got it renewed on 26th Aug 2013 (for complete cover again) with order No.[protected], and last but not at all the least post this renewal whenever I had ISSUES I have to Kill my Time with you guys*(Dell) like anything to make you understand that which kind of warranty I am carrying for my product, and now what you have got is an Unhappy, Highly Fumed up customer who wants to know why the Hell she is being paying such a bulky amount if she is NOT GETTING the SERVICES for COMPLETE COVER. In short I have been told that since the first renewal I am not getting a complete cover on my laptop though I have been told that I am getting it. Please FIX this ASAP !!! Notes: And you guys*(Dell) better come up with reasonable answers or I have to knock the doors of customer forum & other legal authorities for my rights. P.S. Contact me ASAP. Contact No. [protected], [protected] Regards, Nitisha Acc. No.[protected] Order No. 26353308