Den Boomband — I have been harassed and cheated by den boomband

Address:

New Delhi, Delhi

A guy named Shailesh (sales executive den boomband) came to me on[protected] where he offered a few plans in which i chose a plan of rs. 750/- per month(14% service charge excluded ) as per his request i paid him 3 months payment which was rs. 2565/- by cash his commitment to me was that the connection will be installed within 2 hours but when he took money and went to office he didn't respond me over call. I called him on 9.30 PM at night that according to his commitment the connection was supposed to installed at 8.30 PM itself, but its already an hour late. Please provide me the clear status, in which he replied me that tomorrow itself till 11am in the morning your connection will be definitely installed but again the whole day passed and connection was not installed. I continuously tried to reach out him over call but he always ignored. And then i went to internet and found the den boomband east delhi sales zone manager contact named Mr. Ritesh - [protected]. I called him and told him the complete story and also gave the name of marketing executive (Shailesh) where his status to me was, sir do not worry your connection would be installed today itself and i will keep an eye on senior technician named Vaseem - [protected] whether he has installed it or not. But after that he also started ignoring my calls and then i tried to reach out senior technician Mr. vaseem and he told me that we have some connection line issue which will be fixed and your connection will be established by evening. But the days again passed and connection is not installed. Then i reached the Nodal complaint office named Mr. Sanjay Srivastav - [protected] and clarified the story and he told me that he will check and will call me by next day 2pm with resolution. Then i waited for him and not received any call hence i tried to reach out to him and he was also ignoring my calls and not responding on that. I dropped him an sms that please provide the status or -resolution either i have to reach out to police or consumer forum and i had a discussion over call and he told me that they doesn't have any effect by consumer forum and i can go anywhere. I need help from someone who can help me to get my money refund amount 2565 and also i want to register a case against den boomband company as they cheated me and not installed the connection yet or provided me the refund so that they would not cheat any other customer in future. Thanks & Regards, Love Kumar Gupta Mob- + 91-[protected]