[Resolved] Den Boomband — Not providing internet connection & no update on refund | |||
I contacted one of the DEN Boomband connection provider named "Abhay" in Dilshad Garden Contact No : [protected]. He came to my house for all paperwork on that very same day (CAF No. DL 0096264) & took a payment of Rs. 2500 by check under the name "DEN Boomband". I warned him that it's hard to get internet connection in my area but he still assured me that i will get it & said that their technical team will come in next week to check proper specifications. Their team arrived next week & they said that we can't get internet connection in my area because of some cable length problem & said to contact Abhay again to get refund I called him to get my refund & he said that I shouldn't listen to the technical guys & I'll get my connection soon. So I trusted Abhay & waited for technical team to come again but nobody came. After waiting for a week I called Abhay & warned him that I'll file a complaint if i don't get any connection & he still assured me that i'll get the connection. So I checked DEN Boomband's facebook page & requested them to look into my matter. They told me that i'll get my refund of Rs. 2500 in next 7-10 working days. It's been 2 weeks now & I still haven't received anything Was this information helpful? | |||
Complaint marked as Resolved
DEN Networks customer support has been notified about the posted complaint. Verified Support Nov 04, 2015 DEN Networks Customer Care's response Dear Shashank, Firstly we sincerely apologize for the delay in refund. As discussed on call, the cheque is ready and we will courier it today through First Flight. Please expect the delivery within this week. For further correspondence you can also mail us at [protected]@denonline.in and our team will be happy to assist you.. Thank You, DEN Boomband | |||
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236, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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