Den Boomband — Prepaid internet service not providing services in promised way.

Address:	New Delhi, Delhi, 110002
Website:	Denboomband.com

I recharged for internet connection from denboomband.com which was paid via there website on 3rd july 2016. prepaid details
Price : 1150
Speed : 5mbps
Validity : 1 month.
The internet stopped working after the second day 5th july. so i raised a complaint which took them more than 5 days to resolve. so i have asked them to extend my expiration by the number of days which were lost because of the fault at their end. so they denied for this provision. then now on 10th the speed degraded from 5mbps to 0.6mbps. which is not supposed to happen. again raised a complaint they again took around 24 hrs to fix. and now again on 12th the internet stopped working.
So initially my complaint with them was technical. which has now evolved to a mental level. i along with my sister have called there service center and customer support more than 100 times in the past 8 days. this company is harassing the consumer by taking money on advance and provides pathetic service.
According to this company a complaint is supposed to be serviced in 24 hrs and only when customer shares a certain code then only the complaint is serviced, if we go by this my internet is yet to be served even for the first complaint.

I have asked them to return my recharge and disconnect the connect.

Please find below complaint number.

1. ca1077642 took more then 100hrs.
2. cg1084033 logged for the latest issue.


Please help me get my money back and they should be penalised so that the same is not repeated to another consumer.