DEN Broadband — Poor customer service

Address:

New Delhi, Delhi

It's been a week I am facing issue with den connection. First my services were stopped, when I followed up multiple times with the sales person and the engineer (Manoj) from Ashok Nagar branch I got to know my id proof was not found at the backend. I resubmitted the same and after a day new connect was established at my home. Now from the time new connection is installed I am getting the speed less than 5mbps. However, I have opted for 20 Mbps speed with 30 GB data download. I have already paid for 3 months in advance through cash. I have been chasing the sales person (Manoj) from last couple days to get it fixed. However no action has been takes at this point. Can someone look into this issue on priority basis? Additionally, I was told that I will 1500 worth snap deal voucher. I have not received that either. Pls call on [protected] if you need to reach out to me for more details.