Den Networks — Complaint against cable operator (pallavpuram) and den cable operator

Address:

Meerut, Uttar Pradesh, 250001

I have got installed 1 set top boxes `den digital` from my cable operator of pallavpuram sun city colony (Ph-[protected]), at my house no 49 sun city roorkee road meerut-250001 about few year back as he promised will provide us best service in future and he will be responsible for replacing the same free of charge in case they do not work properly.


Now, my set top box is not working properly for the last about 2 week, the local cable operator is not responding at his customer care number after trying to contact in several time then i have complaint my problem at den cable customer care they said that problem will be solved with in the 48 hours and one of the person came at my and took the cable box for replacement i have waited enough time but the box is not replaced and there is no information provided from den cable as well as local cable operator i tried to asked about the situation from the local cable operator he used the abusive language over phone is this the way how to deal with the customer problem?? No action is taken to solve the problem and in this regard i have made several telephonic complaints to my cable operator to resume the service but till date no action has been taken and due to this kind of behaviour on his part we are not able to see any tv programme. I want to return this stb and want operator to refund my money back.


I, therefore, request you to take action against the cable operator and den digital in terms of guidelines prescribed for them.
Please tell if you require any additional information from my side.

Thanks and regards
J. P sharma
(Nitish. [protected]@gmail.com)
M: [protected]
Address: ho no 49 sun city roorkee road meerut 250001.