Den Networks — DEN Cable HARASSMENT!!

Address:

DEN NETWORKS LIMITED 236 OKHLA INDUSTRIAL ESTATE PHASE III NEW DELHI – 110020 EMAIL: [email protected] TEL: 011– 40522200 FAX: 011 – 40522203

Hi Team,

Please see my below complain, this is a pure case of customer Harrasment !! not giving services what they are charging at all. I have been facing this issue ever since i moved to Den cable. Not sure if issue is at DEN's side or conspiracy of Local CAble operator as he keeps suggesting us to switch to different cable services.

Also, please please note he charging us extra for sometime now.

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Hi Den,

There have been numerous complaint that I have made to DEN Cable about the horrible services your cable operator is providing here ever since den cable is introduced, however no action is taken against it. We as a consumer have continued to pay you with poor services and your cable operator has been doing HARASSMENT . I have made thousands of calls to local operator "Yuvraj" +[protected] with no resolution what so ever. He has suggested us to disconnect Den cable for a long time, not only this, but he is also charging us extra for the package.

Recently, this month Oct he asked us to move us to "HATHWAY" saying DEN CABLE is decommissioned in indrapuram. I called Den cable to ask, representative said there is no such info and hence raised complaint. After 2 days, I.E on 5th or 6th October he came collected 500rs and Activated package of 375rs(confirmed by Den rep when I called and he has been doing this for sometime now) same evening the cable got disrupted within 2-3hrs after activating so again could not watch TV. Since then it's 9th of October but the issue remains. Have called him 100times each time he is saying it will b fixed in sometime but nothing happens. I called DEN cable to complaint again nd I m waiting asusual .

This is a reparative issue, I have complained about local cable operator several times, however no strict action taken and now. I believe he is purposely messing with our services to HARRASS us, so that we disconnect DEN services and I am so HARRASED now!! I am paying 500rs monthly and not been able to use services and no COMPENSATION is there from your side, please tell me is this the way DEN cable is supposed to become a BRAND ?? by HARASSING your loyal customer !! Please tell.me.what actions are u r taking to stop these activities ?? How are going to compensate for what u are putting us through !!

I Have added Nodal officer "Sourav choudhary", hopefully will be taken SERIOUSLY!!