Den Networks — Internet is not working even after making the payment :-(

Address:	New Delhi, Delhi, 110034
Website:	Denboomband.com

Dear Sir/Madam,

My name is Varun Bhatnagar & my user id is VIN_91781(Vinita Bhatnagar), Contact no is - [protected].
I'm Using your internet connection since November, 2015.

On 21st jan 2016, i made a request to den customer care for payment pickup for my monthly recharge as your website is not working.

Then on 23rd jan, i call den customer care number in the morning & i told them to activate my account as your executive wasn't come even after 24 hours.

So, the customer care agent told me that he is activating my account for 24 hours & he will send the executive for collecting the payment.
Then after 1 hour i got a call from your executive that he'll be coming for collecting the payment.

(Date/Time : 23-January-16 13:45:00 PM
MID:07MS[protected]
TID:MS131901
INVOICE NO:5528
REF NO:CSR00043535
CashTOTAL AMOUNT: 859.00)

My internet connection is working fine till 9pm, then it's stop working.
Then around 11pm, i call the customer care no, & the agent told me that you have to deposit activation charges/security(i don't remember what he said).

That agent really testing my patience. So i told him to transfer this call to his supervisor. Then after so many holds, that agent finally transferred the call to Mr. Ashvani(Excalation Department) & they told me to wait till 24th jan(3 pm).

Then on 24th jan, around 12.30 pm, i called up to the customer care regarding the updation. Then Ms. Neha told me that there is no complaint raised. Then she raised the complaint for me.

Every one is keep telling me that your cheque has been bounced, you need to pay penalty worth Rs.300
I never ever give any cheque to anyone.
What the hell is going on!
I make the payment, so my internet should need to be working as it's a prepaid internet plans.

Then after 3pm, i called up to the customer care as i didn't got any call from Mr. Ashvani(Excalation).
Then Mr. Pawan picked up my call & after so many request he finally transfered the call to the floor supervisor Mr. Sandeep, & he told me to wait till 5pm.
Then at 4.30 pm, I got a call from Mr.Sandeep & he told me that your cheque no is 24670 from ICICI bank dated 8th Nov has been bounced.
So you have to pay 2000+300 penalty in order to activate your account.
He told me that this cheque has been bounced on 2nd jan.

So Mr. den, now you guys are doing fraud. I didn't gave any cheque.
That agent which collected my documents for installation, he might gave his own cheque.
If cheque bounced on 2nd jan, then you should inform me that your cheque has been bounced. After collecting monthly payment on 23rd jan, you are telling me that i have to pay 2300 more.
What the hell!!
It means 2300+859 for 1 month internet.
Wah!!!

So, now after 2 months, you guys suddenly remember to collect the activation charges/security.
Even i don't know that i need to pay something more.
This should be clear out on day 1.
Not after 2 months(stop giving surprise to the customers).

You tell me that after collecting the payment, how you guys deactivated my account.
Is it my fault??
Why should i bear??
What should i do??
Even after making the payment, i'm stuck :-( :-( :-(

As on call from the customer care, I'm not getting any solution, so after requesting so many times to the agent, supervisor etc etc etc etc etc. I finally E-mail you my complete story. I'm so tired to call the customer care again n again & told my story to everyone who so ever picked up my call.
Hopefully i get the solution over here.
If not, then tell me where should i go :-( :-( :-( :-( :-( :-( :-(

Don't make this story that i need to pay 2300 for activation.
Blah blah blah
I really feel to be cheated by you guys( so called den boomband).
I wasted so much energy.

I will also going to share this mail on social networking if i don't get any positive response. I'm not threating you, i just wanna tell people about your fraud.
Shame on you

Do the needful & activate my account.
I'm not going to pay any hidden charges.
Wave off the charges.

Thanks & Regards
Varun Bhatnagar