Den Networks — My cable is disconnected even after recharge

Romenticheera

Jul 28, 2021

Address:

Nw192, vishnu garden

Dear sir/ madam,

please close this open case i had recharge my den tv cable by amazon on 26 july. And after successful recharge of my den setup box my cable was working properly.

But today my cable is gone and today I have contact on Den customer care and I have discussed my issue then executive said "contact local cable operator".
And executive has provided case id for my complaint(2807221w044617). But let me tell you today that my cable operator has said that "he will not be responsible" when I recharge my setup box online.

Screenshot of my online recharge details and UPI transaction number is given below for your reference.

I request you to kindly take action so that I can enjoy my cable TV.

MAC ID - 18550F38AC6B
Biller reference number - PU01DYPJ3450
UPI transaction number[protected]
Case id - 2807221w044617

+3 photos

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DEN Networks customer support has been notified about the posted complaint.

Jul 28, 2021

Updated by Romenticheera Solution still pending

Jul 29, 2021

Updated by Romenticheera My cable is not working since last 24 hours. So please take action on priority basis. And I have also updated my complaint in National Consumer Helpline. Whose complaint number is 2869189.

Jul 29, 2021

Updated by Romenticheera My issue not solve and cable showing inactive.