Den Networks — No Internet

Address:	New Delhi, Delhi, 110032
Website:	www.denboomband.com

I think to try Den Boomband due to their attractive plans and data usage allowance. But trust me that was the wrong decision because 90% data usage left unused due to disconnection. So I suggest Den to provide low data usage but without disconnection. I have weekly holiday on sunday. So my sunday's morning always start with no Internet, whenever I call customer care they have some predefined iterative steps which they try on all users as I believe and eventually in all problems.

They will ask you to tell router name then switch it off and wait for 30seconds. Guys I am waiting from last 24hours and I don't know what rocket science you are putting remotely in those 30seconds. In that 24hours I switch off/on my router 20times. But you guys are giving hope to the users that we are listening to your complaint and trying to troubleshoot.

So after this 30seconds fun, they will tell you complaint number, so one more complaint get generated at their end.One more suggestion to Den Boomband, please clear your complaint database routinely else it will cost you so much to save million of complaints. Now you are with complaint number and one more newest thing in market which they call "Happy Code". They will told you to give this code to an engineer who will visit your place and will check all wires and router. But there is one more twist, no one will come because they already know no problem is your end, they don't have enough bandwidth at their end, so they repeatedly close network on all areas for certain time. Your internet will work automatically after 48 - 70 hours for next 6 hours or so. Now you have to give "Happy code" who fixed your internet or might be he fixed internet of hundred of people at a same time.

I request you guys please don't get attracted to their plans. Think of some other network which is stable either they are providing less data usage.

My registered email address is [protected]@gmail.com